PSYCHIATRY & PSYCHOLOGY
Our practice is committed to providing the highest standard of treatment and service for children and adolescents requiring psychiatric and psychological care and hypnotherapy services. We provide general child and adolescent psychiatry; including psychotherapy and medication-based treatment, perinatal psychology, relational psychotherapy, general psychology and hypnotherapy for both children and young adults for a range of anxiety and stress related disorders. We recognise our patients’ and their parents’ or guardians’ right to know about their care and to be involved in their treatment. The following information is helpful in understanding how we work within this practice.
Access
Our practice is located in a lovely heritage listed house at 72 Fullarton Rd, Norwood. The entrance is under the veranda just down the side of the house and has parking at the rear with side street access from Montrose Road or parking is available along Fullarton Road or Montrose Road. It is very close to The Parade, with The Parade Shopping Centre a 3-minute drive away.
The opening hours are:
Monday to Friday – 9:00 am to 5:00pm
On weekends the office is not staffed. Messages may be left on the answering machine, but these will not be played until Monday morning. Emails will also not be read on the weekend. Our practice does not offer after hours or emergency care. Crises and after hours or weekend assistance can be sought (for patients under 18) through the Women’s and Children’s Emergency Mental Health Nurse, contactable through the central phone number for the Women and Children’s Hospital – 8161 7000. For patients 18 and over please call the Mental Health Triage Service (formerly ACIS) on phone number – 131 465. Life line is available 24 hours a day on 131 114.
Cost
We use Medicare Online Services to process all Medicare claims. There is an out of pocket cost for every appointment payable on the day. As fees are reassessed in June of each year, please contact our admin staff for the most up to date fees, and our billing process.
Consent
Plays a large part in the medical care of children. The people who can give consent to treatment of a child are:
- The child themselves if aged over 16 years, or if aged -under 16 years and 2 doctors agree that the child is capable of understanding the nature, consequences and risks of the treatment and that the treatment is in the best interest of the child’s health and well-being (under Section 12 of the Consent to Medical Treatment and Palliative Care Act 1995 SA).
- The parent or legal guardian of the child.
- If there are court orders in place with regard to custody of a child these orders must be brought to the first appointment to ensure that our staff can provide appropriate care for the child.
Rights
A patient has a range of rights under the Privacy Act with regard to personal privacy and confidentiality (please see our privacy policy for details).
- This practice also recognises the Australian Charter of Healthcare Rights -which states that patients have the right to: full information about the treatment being offered including risks and benefits of the treatment given in a clear and open way.
- Information about costs of appointments at the practice.
- Privacy and confidentiality, including to the child who may not want all of the content of their information provided to their parents. Information related to imminent risk or harm to the child will be relayed to parents/guardians where appropriate and if necessary the Child Abuse Report Line – operated by Families SA.
- Be treated in a safe and secure environment.
- Be treated with respect, dignity and consideration.
- Comment or complain about their healthcare and have concerns dealt with properly and promptly.
Responsibilities of Patients and their Parents/ Guardian
- To inform medical staff of your child’s medical history (including allergies).
- To support the child/young person to attend appointments and participate in the treatment plan.
- Respect the rights and needs of fellow patients and staff who wish to be in a safe and secure environment.
- Inform staff of financial concerns prior to the appointment attendance.
- To notify the practice with 24 hours notice if an appointment is to be cancelled.
- To provide and update contact information for the child and guardians/carers so that prompt contact can be made whenever necessary by our practice.
- To communicate to each guardian/carer about the timing and booking of appointments to ensure that those responsible for the care of the child have the opportunity to participate in their psychiatry treatment.
To read more about the information above please go to
http://www.safetyandquality.gov.au/national-priorities/charter-of-healthcare-rights/